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Privacy policy

In force from 25.5.2018. Updated on 5.2.2021

1. General

    E. Saastamoinen Oy (y-tunnus 0169649-2) processes your personal data according to this privacy policy and GDPR law, so we ask you to read this privacy policy carefully.

    By using your services in our store and on website, or by contacting us you allow us to handle your personal data according to this privacy policy. If you will not accept these conditions, we probably won’t be able to serve you in the best way possible.

    2. For which purposes is my personal data collected and processed?

      We collect, store and process your personal data only for predetermined purposes in our member-register, newsletter subscription or when using the services of our online store.

      • Customer relationship management and customer communications
      • Improvement of our customer service
      • Improvement of our business
      • Targeting our marketing and advertising
      • Direct marketing

      In order to offer you Klarna’s payment methods, we might in the checkout pass
      your personal data in the form of contact and order details to Klarna, in order for
      Klarna to assess whether you qualify for their payment methods and to tailor those
      payment methods for you. Your personal data transferred is processed in line with
      Klarna’s own privacy notice.

      3. What personal data is collected and from which sources ?

        We collect your personal data mostly during the usage of our website. We also collect data when a customer is willing to join our store’s loyalty program. During the registration process, the customer can decide if he/she is willing to receive personal sales and deals via email, mail or mobile. The customer has the option to not to agree any of these methods, or he/she can choose the methods that suit him/her the best.

        On our website we collect data through cookies to analyze and improve our website and services, and to target our marketing and advertising.

        A common customer, whose data will not be stored is any consumer that visits our store. We don’t collect data from customers without one’s agreement or through third parties.

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        4. On what basis is my personal data being processed?

          We process personal data on many grounds required by law. The legal basis of the processing depends on our relation with you. From the chart below you can see the legal bases and examples of processing operations for processing personal data.

          Legal basis

          Example processing operations

          Contractual relationship or preceding measures of forming a contract

          We process the data of our customers for the purpose mentioned on paragraph 2, based on contractual relationship.

          Statutory obligation

          We store and process customer information for example for our accounting, according to the accounting legislation.

          Registrar’s or third party’s legitimate interests

          In case we have no contractual relationship with you, we process your information based on the legitimate interest. These processing operations are for example customer service and answering to contact requests, tracking visitors on our website and improving the sites, and improving our information security and resolving possible misconduct situations. Processing of information of companies’ representatives is also based on legitimate interest.


          When subscribing to our newsletter on our website as a private person, or when joining the member-register of our store, we process your data based on your agreement. We ask for your agreement for direct marketing during the collection of your data.

          5. How is my data stored? Who is processing it and is it shared to third parties?

          Data stored in our customer data register is stored on servers offered by our provider, the servers are protected with the common methods of the field. Personal data collected and processed by us is kept confidential, and the access to it is limited only to the personnel that use the information in their work. The access to your personal data is protected with user-based accounts, passwords, and limited rights.

          Your data is processed by personnel of our company when it is required in their tasks; for example when fixing our system (changes of name, or address and other changes informed by our customers) or by gathering contact information registers for direct marketing purposes (Mailing lists, address books)

          When ordering from our online store, we share information to our partners working on payment transactions and logistics to make providing such services possible.

          We commit to not share personal information to anyone except employees or other persons (inc. Possible subcontractors) that need the certain information for an agreed purpose and are obligated by service- or other agreements to keep the information confidential.

          Archived billing- or account customers’ data is stored for the duration required by the accounting law, and disposed appropriately.

          6. Is my data shared outside of EU ?

            We prefer service providers, whose serves are located within the EU-area. However, we use providers from outside the EU-area, if they are reputable and trustworthy, in this case a limited amount of information is transferred outside EU/ EEA.

            When data is transferred outside of EU/EEA, the transfer is made within EU-U.S Privacy Shield – framework with the usage of EU Comission’s standard contractual clauses, or with another transfer mechanism allowed by legislation. In this case we ensure with contracts for example, that your data stays confidential, and the information is processed according to the law.

            7. For how long is my data stored?

              We store your data only as long as needed for their purpose, or as long as a contract or law demands. We try to update the information and delete unneccessary / useless information regularly.

              Notice, that for example the accounting law requires to store accounting data for at least six (6) years including the end of the accounting period.

              8. Is sharing information mandatory, and consequences of not sharing it ?

                If you don’t agree to share your information or allow us to process it according to this privacy policy, we won’t possibly be able to serve you and fulfill the purpose of our activities. If you don’t want us to process your information according to this privacy policy, we ask you to not give us any of your information.

                9. Are cookies used on the website, and what are they ?

                  We use cookies on our website, so we are able to provide the best possible user-experience possible to the users of our website and services.

                  Cookies are short text-files, which the server saves to the users terminal device. With the use of cookies we acquire information how our websites and services are used. We use the information to improve our services and websites, to analyze the usage and to target and optimize marketing and advertising.

                  You may allow or deny the use of cookies from the settings of your browser. Most of the browsers automatically allow cookies. Notice that denial of cookies may limit the functionality of our website and –service.

                  10. What kind of rights and possibilities to influence do i have ?

                    Customer has the right to check all their information saved in the register without a cost, to demand a change in the information and/or require a deletion of information from the register. A request to check the information can be done in our store (instore, by phone, or by email). The asked information can be delivered to the customer electronically as well. Delivery of the information usually lasts a few business days – one month at most.

                    In case we are processing your data based on your agreement, you can cancel your consent by contacting us. You can also cancel the usage of your information for direct marketing any time. You can implement the forementioned right by contacting us for example by sending an email to the address

                    11. Can this privacy policy be updated ?

                      We update the content of our privacy policy as our business develops and/or legislation changes, so we ask you to visit this site from time to time. You find the latest update-date from the start of this document. Registered users will be informed when the privacy policy is updated with significant changes.

                      12. How can i contact regarding data protection issues ?

                        The easiest way to contact us is by sending an email to the address Messages sent to this e-mail address will be treated confidentially by our privacy-team. According to EU’s General Data Protection Regulation, the customer register of E. Saastamoinen is kept by E.Saastamoinen Oy.

                        Person responsible for data protection issues at E.Saastamoinen is Laura Saastamoinen.

                        We are glad to tell more about the processing of personal data in our company.

                        You can find our contact information here.

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                        You can subscribe to our newsletter using the form below.

                        By subscribing to the newsletter, you give us the permission to use your data for direct marketing. You can cancel the permission at any time. We will process your data in accordance with our Privacy Notice.

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