Contact

Terms and conditions

These shipping conditions are in force from 5.2.2021.

E. Saastamoinen Oy
Porokylänkatu 17
75530 Nurmes

010 2792400
kauppa@e-saastamoinen.com
www.e-saastamoinen.com
FI01696492

Store sells products to of age private entities. VAT is included in the prices of products. We keep the right to changes in the prices and shipping costs. The prices of products apply in our online store and brick and mortar store.

Ordering

Products are ordered in our online store by moving them into the shopping cart and paying the contents of the shopping cart through an online payment service. All customer data is processed confidentially. Information asked during checkout will not be used for other purposes besides shipping the order, or clearing any obscurities regarding it, unless stated otherwise. When ordering from the online store you are assumed to have gotten familiar and committed to the shipping conditions in force at the time. 

Payment and payment options

Our primary payment service is Klarna which offers invoice, installments, credit card payment and online banking services as payment options.

By giving information during the checkout you agree to Klarna AB's (Klarna AB, Sveavägen 46, 111 34 Stockholm) conditions. By clicking the "buy" button you agree to general conditions of E. Saastamoinen Oy.

You can find other payment terms and payment options here. 

Order- and payment confirmation

When we have received your order, we will immediately send you an order confirmation by email. The email will include your order information. In case the order confirmation does not arrive, make sure to check the junk folder as well. Always check the content of the order confirmation. If you have questions, contact our customer service as fast as possible. Save the order confirmation in case you have to contact our customer service. When dealing with the customer service, always keep your possible customer number and order number available. Always check, that the content of your package matches the products in the order confirmation.

You can contact our customer service with the following contact information :

E. Saastamoinen Oy
Porokylänkatu 17
75530 Nurmes

010 2792400
kauppa@e-saastamoinen.com
www.e-saastamoinen.com
FI01696492

Shipping options and costs

Shipping costs include shipping and packaging costs. We will preview an estimate of the shipping costs in the shipping cart, based on the selected shipping method. Exact shipping costs can be seen when you have chosen both payment and shipping method for your order. Available shipping methods depend on the contents of the shipping cart, and the total weight of the package. During the checkout, you can choose the  shipping option that suits you the best, and the exact shipping cost will be shown with it. Shipping cost are free for orders over 100€ in Finland. Shipping costs wont be demanded when choosing the "Pick up from the store"- shipping method.

Delivery time

General delivery times in Finland vary depending on the order and shipping method. We send the products on the day of the order, or the next day at the latest, almost without exceptions, so the orders are delivered within 1-3 days. Exceptions to the estimated delivery times are told, if any out of stock - items are in the shopping cart and we will inform you for potential delays immediately after the order.

We are not responsible for delays or indirect harms caused by a force majeure. Online store informs about exceptions in opening hours on the website.

Return terms and rights

Products have a 14-day return right in business-to-consumer transactions. Products returned have to be unused and in flawless condition, with the price tags attached. The return right does not apply to earrings that go through the lobe, underwear, swimming suits, socks or pantyhose. We will check the condition of the products before refunding a payment.

When returning or exchanging products, you can inform us by email (or by mobile). This is especially important, so we can make sure the exchangeable product is available, and reserve it for you. Pack the products tidily in either the original package or another similar package. Add the filled return form into the package to help processing the return. You can find more detailed return instructions here. Ask for a receipt for your return at the post office and keep the receipt, until the return has been completely processed.

The customer is responsible for the shipping costs of the products. We cover all the shipping costs for domestic returns and exchanges. Customer is responsible for the costs of a return from outside of Finland.

Letter-returns will be paid by the customer, but we will possibly return the paid shipping cost back to you. Other shipping costs paid during the buying process will not be returned during the return process. In case the order is cancelled before we have delivered it, we will return the total sum of the order, including the shipping costs. We will complete the return within 14 days with the payment method used to make the order.

Read more about Payment, Shipping, Returns from here.

Unclaimed package

Leaving a package unclaimed is not the same as return or a cancellation. For unclaimed packages that have not been cancelled, we will demand shipping costs. 

Problem situations

In case a product or a package is lost or has got defective during the transport, or if it doesn't match your order, you have to inform about the mistake within 14 days. You can find our contact information here.