Privacy policy

In force from 25.5.2018. Updated on 5.2.2021

1. General

    E. Saastamoinen Oy (y-tunnus 0169649-2) processes your personal data according to this privacy policy and GDPR law, so we ask you to read this privacy policy carefully.

    By using your services in our store and on website, or by contacting us you allow us to handle your personal data according to this privacy policy. If you will not accept these conditions, we probably won’t be able to serve you in the best way possible.

    2. For which purposes is my personal data collected and processed?

      We collect, store and process your personal data only for predetermined purposes in our member-register, newsletter subscription or when using the services of our online store.

      • Customer relationship management and customer communications
      • Improvement of our customer service
      • Improvement of our business
      • Targeting our marketing and advertising
      • Direct marketing

      In order to offer you Klarna’s payment methods, we might in the checkout pass
      your personal data in the form of contact and order details to Klarna, in order for
      Klarna to assess whether you qualify for their payment methods and to tailor those
      payment methods for you. Your personal data transferred is processed in line with
      Klarna’s own privacy notice. 

      3. What personal data is collected and from which sources ?

        We collect your personal data mostly during the usage of our website. We also collect data when a customer is willing to join our store’s loyalty program. During the registration process, the customer can decide if he/she is willing to receive personal sales and deals via email, mail or mobile. The customer has the option to not to agree any of these methods, or he/she can choose the methods that suit him/her the best.

        On our website we collect data through cookies to analyze and improve our website and services, and to target our marketing and advertising.

        A common customer, whose data will not be stored is any consumer that visits our store. We don’t collect data from customers without one’s agreement or through third parties.

        4. On what basis is my personal data being processed?

          We process personal data on many grounds required by law. The legal basis of the processing depends on our relation with you. From the chart below you can see the legal bases and examples of processing operations for processing personal data.

          Legal basis

          Example processing operations

          Contractual relationship or preceding measures of forming a contract

          We process the data of our customers for the purpose mentioned on paragraph 2, based on contractual relationship.

          Statutory obligation

          We store and process customer information for example for our accounting, according to the accounting legislation.

          Registrar’s or third party’s legitimate interests

          In case we have no contractual relationship with you, we process your information based on the legitimate interest. These processing operations are for example customer service and answering to contact requests, tracking visitors on our website and improving the sites, and improving our information security and resolving possible misconduct situations. Processing of information of companies’ representatives is also based on legitimate interest.

          Agreement

          When subscribing to our newsletter on our website as a private person, or when joining the member-register of our store, we process your data based on your agreement. We ask for your agreement for direct marketing during the collection of your data.

          5. How is my data stored? Who is processing it and is it shared to third parties?

          Data stored in our customer data register is stored on servers offered by our provider, the servers are protected with the common methods of the field. Personal data collected and processed by us is kept confidential, and the access to it is limited only to the personnel that use the information in their work. The access to your personal data is protected with user-based accounts, passwords, and limited rights.

          Your data is processed by personnel of our company when it is required in their tasks; for example when fixing our system (changes of name, or address and other changes informed by our customers) or by gathering contact information registers for direct marketing purposes (Mailing lists, address books)

          When ordering from our online store, we share information to our partners working on payment transactions and logistics to make providing such services possible.

          We commit to not share personal information to anyone except employees or other persons (inc. Possible subcontractors) that need the certain information for an agreed purpose and are obligated by service- or other agreements to keep the information confidential.

          Archived billing- or account customers’ data is stored for the duration required by the accounting law, and disposed appropriately.

          6. Is my data shared outside of EU ?

            We prefer service providers, whose serves are located within the EU-area. However, we use providers from outside the EU-area, if they are reputable and trustworthy, in this case a limited amount of information is transferred outside EU/ EEA.

            When data is transferred outside of EU/EEA, the transfer is made within EU-U.S Privacy Shield – framework with the usage of EU Comission’s standard contractual clauses, or with another transfer mechanism allowed by legislation. In this case we ensure with contracts for example, that your data stays confidential, and the information is processed according to the law.

            7. For how long is my data stored?

              We store your data only as long as needed for their purpose, or as long as a contract or law demands. We try to update the information and delete unneccessary / useless information regularly.

              Notice, that for example the accounting law requires to store accounting data for at least six (6) years including the end of the accounting period.

              8. Is sharing information mandatory, and consequences of not sharing it ?

                If you don’t agree to share your information or allow us to process it according to this privacy policy, we won’t possibly be able to serve you and fulfill the purpose of our activities. If you don’t want us to process your information according to this privacy policy, we ask you to not give us any of your information.

                9. Are cookies used on the website, and what are they ?

                  We use cookies on our website, so we are able to provide the best possible user-experience possible to the users of our website and services.

                  Cookies are short text-files, which the server saves to the users terminal device. With the use of cookies we acquire information how our websites and services are used. We use the information to improve our services and websites, to analyze the usage and to target and optimize marketing and advertising.

                  You may allow or deny the use of cookies from the settings of your browser. Most of the browsers automatically allow cookies. Notice that denial of cookies may limit the functionality of our website and –service.

                  10. What kind of rights and possibilities to influence do i have ?

                    Customer has the right to check all their information saved in the register without a cost, to demand a change in the information and/or require a deletion of information from the register. A request to check the information can be done in our store (instore, by phone, or by email). The asked information can be delivered to the customer electronically as well. Delivery of the information usually lasts a few business days – one month at most.

                    In case we are processing your data based on your agreement, you can cancel your consent by contacting us. You can also cancel the usage of your information for direct marketing any time. You can implement the forementioned right by contacting us for example by sending an email to the address info@e-saastamoinen.com

                    11. Can this privacy policy be updated ?

                      We update the content of our privacy policy as our business develops and/or legislation changes, so we ask you to visit this site from time to time. You find the latest update-date from the start of this document. Registered users will be informed when the privacy policy is updated with significant changes.

                      12. How can i contact regarding data protection issues ?

                        The easiest way to contact us is by sending an email to the address info@e-saastamoinen.com. Messages sent to this e-mail address will be treated confidentially by our privacy-team. According to EU’s General Data Protection Regulation, the customer register of E. Saastamoinen is kept by E.Saastamoinen Oy.

                        Person responsible for data protection issues at E.Saastamoinen is Laura Saastamoinen.

                        We are glad to tell more about the processing of personal data in our company.

                        You can find our contact information here.

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                        Terms and conditions

                        These shipping conditions are in force from 5.2.2021.

                        E. Saastamoinen Oy
                        Porokylänkatu 17
                        75530 Nurmes

                        010 2792400
                        kauppa@e-saastamoinen.com
                        www.e-saastamoinen.com
                        FI01696492

                        Store sells products to of age private entities. VAT is included in the prices of products. We keep the right to changes in the prices and shipping costs. The prices of products apply in our online store and brick and mortar store.

                        Ordering

                        Products are ordered in our online store by moving them into the shopping cart and paying the contents of the shopping cart through an online payment service. All customer data is processed confidentially. Information asked during checkout will not be used for other purposes besides shipping the order, or clearing any obscurities regarding it, unless stated otherwise. When ordering from the online store you are assumed to have gotten familiar and committed to the shipping conditions in force at the time. 

                        Payment and payment options

                        Our primary payment service is Klarna which offers invoice, installments, credit card payment and online banking services as payment options.

                        By giving information during the checkout you agree to Klarna AB's (Klarna AB, Sveavägen 46, 111 34 Stockholm) conditions. By clicking the "buy" button you agree to general conditions of E. Saastamoinen Oy.

                        You can find other payment terms and payment options here. 

                        Order- and payment confirmation

                        When we have received your order, we will immediately send you an order confirmation by email. The email will include your order information. In case the order confirmation does not arrive, make sure to check the junk folder as well. Always check the content of the order confirmation. If you have questions, contact our customer service as fast as possible. Save the order confirmation in case you have to contact our customer service. When dealing with the customer service, always keep your possible customer number and order number available. Always check, that the content of your package matches the products in the order confirmation.

                        You can contact our customer service with the following contact information :

                        E. Saastamoinen Oy
                        Porokylänkatu 17
                        75530 Nurmes

                        010 2792400
                        kauppa@e-saastamoinen.com
                        www.e-saastamoinen.com
                        FI01696492

                        Shipping options and costs

                        Shipping costs include shipping and packaging costs. We will preview an estimate of the shipping costs in the shipping cart, based on the selected shipping method. Exact shipping costs can be seen when you have chosen both payment and shipping method for your order. Available shipping methods depend on the contents of the shipping cart, and the total weight of the package. During the checkout, you can choose the  shipping option that suits you the best, and the exact shipping cost will be shown with it. Shipping cost are free for orders over 100€ in Finland. Shipping costs wont be demanded when choosing the "Pick up from the store"- shipping method.

                        Delivery time

                        General delivery times in Finland vary depending on the order and shipping method. We send the products on the day of the order, or the next day at the latest, almost without exceptions, so the orders are delivered within 1-3 days. Exceptions to the estimated delivery times are told, if any out of stock - items are in the shopping cart and we will inform you for potential delays immediately after the order.

                        We are not responsible for delays or indirect harms caused by a force majeure. Online store informs about exceptions in opening hours on the website.

                        Return terms and rights

                        Products have a 14-day return right in business-to-consumer transactions. Products returned have to be unused and in flawless condition, with the price tags attached. The return right does not apply to earrings that go through the lobe, underwear, swimming suits, socks or pantyhose. We will check the condition of the products before refunding a payment.

                        When returning or exchanging products, you can inform us by email (or by mobile). This is especially important, so we can make sure the exchangeable product is available, and reserve it for you. Pack the products tidily in either the original package or another similar package. Add the filled return form into the package to help processing the return. You can find more detailed return instructions here. Ask for a receipt for your return at the post office and keep the receipt, until the return has been completely processed.

                        The customer is responsible for the shipping costs of the products. We cover all the shipping costs for domestic returns and exchanges. Customer is responsible for the costs of a return from outside of Finland.

                        Letter-returns will be paid by the customer, but we will possibly return the paid shipping cost back to you. Other shipping costs paid during the buying process will not be returned during the return process. In case the order is cancelled before we have delivered it, we will return the total sum of the order, including the shipping costs. We will complete the return within 14 days with the payment method used to make the order.

                        Read more about Payment, Shipping, Returns from here.

                        Unclaimed package

                        Leaving a package unclaimed is not the same as return or a cancellation. For unclaimed packages that have not been cancelled, we will demand shipping costs. 

                        Problem situations

                        In case a product or a package is lost or has got defective during the transport, or if it doesn't match your order, you have to inform about the mistake within 14 days. You can find our contact information here.